Email response time matters

I sell 90% of my domains at, Dan.com because their service is excellent, and you only pay 5% commission if you use the “add a lead” option.

The screenshot below is of my only two “unconfirmed” sales, which the buyers did not pay after shaking hands virtually.

Dan screenshot

Buyer backing out at the last minute happens in sales, but only two unconfirmed deals out of over 50+ successful transactions, not bad, I guess.

 

I’ve seen many domainer’s leads get stuck into the “unconfirmed section” on their dan account because the buyer did not honor the deal after saying yes.

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There is a way that can help you to improve your conversion ratio. Let me share how.

If you are doing outbound and the buyer agrees to buy your domain, don’t waste your time celebrating.

Quick response to close a deal, especially via outbound, is very critical. The longer you wait sooner, the lead will get cold.

It’s all about not giving enough time to buyers before they change their minds. You have to be quick and on your toes every time.

These two steps should be your priorities:

First: As soon as you get a positive response from the buyer, quickly open your dan account and click on sales activity, and on the right side, click on the blue box “add new lead.”

add a lead

Fill in all the details, but don’t click on “add” yet.

Second: Open your email and start typing.

That is how my email will look like:

Hi (Name). Thank you for accepting the offer.

I have sent you the buy link through leading domain marketplace Dan.com (check spam) now; you can buy this domain securely and get the ownership instantly.

Any questions, please let me know.

Regards,

Now, before you click on the reply button and send your email.

First, click on “Add” on your dan account and then send your email to the buyer simultaneously with not much time gap.

click on add

As soon as dan and your email hit the buyer inbox, the prospect still is in a positive state of mind to complete the purchase.

But, if you are late in giving a reply, you never know they might change their minds by speaking with someone else: business partners, wife, husband, friends, etc.

Or the buyer might be going on holiday, and maybe that was the last email they sent you before they rechecked the emails, and that can be a few days to a few weeks, which can be very frustrating as a seller.

Rather than chasing someone who is a ghost, don’t we all want money in the bank ASAP?

So those few minutes are very critical to close the deal. There is an old saying. “Strike while the iron is hot.”

Now, it is very, very important that in your previous email you have explained to the buyer about:

  • Dan.com
  • How buyer can securely pay and get the ownership of the domain

Don’t just throw everything in your closing email and make your buyer confused.

It would be best if you feed them slowly and gradually.

In my opinion, whenever you get this reply, “how much,” your response should not be entirely focused on the price.

I always provide them more information to build a good rapport.

Don’t do this: ” Hi, the price is ($) are you interested?

The email before your closing pitch should be something like this:

snov.io

Hi (Name)

Thanks for your reply and interest in buying this domain (domain name)

I’m not looking for much asking price is only ($)

How it works: If you are ready to proceed further, I’ll list this domain on leading domain marketplace ,Dan.com and send you the buy now link to buy this securely and get the ownership instantly.

They provide escrow service to protect both buyer and seller. I will not get paid until you get the domain ownership.

Let me know please if you have any questions or want me to send you a buy now link?

Regards,

Yogi

Most importantly, if you look at the last line of my email. “Let me know please if you have any questions or want me to send you a buy now link?”

I’m not only trying to close the deal by using “want me to send you a buy now link?” but a little door is left open for any questions.

Also, using these little words in your email can make an impact:

“Securely,” “instantly,” “Escrow,” “I will not get paid until you get the ownership,” “Only.”

It doesn’t always work, but I’m sure your conversion ratio will be much better if you are quick to respond and make your email short yet informative.

I hope this all makes sense to you; please comment below if you have any questions or like to share your input.

Outbound Joke of the day – “Cold Email is DEAD!!” 🤣

Namaste🙏

Do share it on your social media if you find this article helpful.

Your every share appreciate our efforts🙂

email response time screenshot

AUTHOR

Yogi Solanki
Yogi Solanki is a domain consultant. Buying & Selling domains are his passion. He has helped many small-large businesses globally, upgrading their domain name for better online credibility and authority.

4 thoughts on “Email response time matters”

  1. Wao this is convincing and it makes a lot of sense especially the last line. I like the fact that you didn’t focus on the price but the trust.

    Reply

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